Nexar-24 Operations Centre
Nexar Group’s Nexar-24 Operations Centre provides complete support and services assistance, 24 hours a day across Australia and international locations. Nexar-24 is locally based and operates every minutes of the year and allows for a combination of technical and behavioural functions to support our team and clients. This occurs via our real time and onshore people capability. Nexar-24 does not use bots or AI systems for support, we offer real trained people when contacted. This allows for an increased customer experience and reduced time for issues resolution.
Nexar-24 also provides an interface for field operations, security personnel, cleaners and provides round-the clock support for Nexar Group’s staff and customers. The ultimate responsibility of Nexar-24 is to provide real time and local support and to ensure continuity of business, operations and service delivery.
Contact us today on:
Other services include
- Customer assistance
- Security advice
- Emergency response
- Risk advisory and crisis support
- Monitoring of CCTV and building management systems
- Welfare systems
- Equipment and technology management
- Transaction management
- Access support
- Validation management
- Equipment advice
- Technical support
- Onsite staff support
Some of the Nexar-24 benefits include
- Real time customer service
- 24/7 client and operational support
- Reduce revenue loss
- Reduce malfunctions and downtime of equipment
- Reduce onsite labour costs
- Pro-actively manage technical response
- Quick and efficient response times
- Dynamic remote management
- Fully auditable service, including recordings
- Versatile and adaptable to various systems and brands
Nexar-24 Support Centre is online with real locally based skilled operators 24 hours a day, 365 days a year to provide support for your customers and your business.
