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Security Room

Nexar-24 Operations Centre

Nexar Group’s Nexar-24 Operations Centre provides complete support and services assistance, 24 hours a day across Australia and international locations. Nexar-24 is locally based and operates every minutes of the year and allows for a combination of technical and behavioural functions to support our team and clients. This occurs via our real time and onshore people capability. Nexar-24 does not use bots or AI systems for support, we offer real trained people when contacted. This allows for an increased customer experience and reduced time for issues resolution.

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​Nexar-24 also provides an interface for field operations, security personnel, cleaners and provides round-the clock support for Nexar Group’s staff and customers. The ultimate responsibility of Nexar-24 is to provide real time and local support and to ensure continuity of business, operations and service delivery.

Other services include

  • Customer assistance

  • Security advice

  • Emergency response

  • Risk advisory and crisis support

  • Monitoring of CCTV and building management systems

  • Welfare systems

  • Equipment and technology management

  • Transaction management

  • Access support

  • Validation management

  • Equipment advice

  • Technical support

  • Onsite staff support

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Typing on a Computer
Typing on a Computer

Some of the benefits include

  • Real time customer service

  • 24/7 client and operational support

  • Reduce revenue loss

  • Reduce malfunctions and downtime of equipment

  • Reduce onsite labour costs

  • Pro-actively manage technical response

  • Quick and efficient response times

  • Dynamic remote management

  • Fully auditable service, including recordings

  • Versatile and adaptable to various systems and brands

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Nexar-24 Support Centre is online with real locally based skilled operators 24 hours a day, 365 days a year to provide support for your customers and your business.

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